fixbos Platform Privacy Notice
This page describes what we collect when you use fixbos and how we keep that data protected. We at fixbos collect personal information only to verify your account, process your deposits and withdrawals, and comply with local law. Our data handling follows standard encryption and secure storage practices.
We collect your email, phone number, identity document, and payment details. This information stays on our secure servers and is never shared with third parties except where required by law or for payment processing. We use cookies and analytics to understand how players navigate the fixbos app and to improve our service.
Our privacy practices apply to all fixbos users across supported jurisdictions. Your data rights depend on your location; this notice outlines the commitments we make to all account holders.
What data we collect on fixbos
We collect personal data in several categories when you register and use fixbos. During account registration, we collect your email address, phone number, date of birth, and a password. For deposits and withdrawals, we collect your payment method details (bank account number, e-wallet identifier, or card information). When you request your first withdrawal, we collect a copy of your identity document (national ID, passport, or driver's license) for verification.
We also collect data about your activity on fixbos: login timestamps, games you play, bets you place, account balance changes, and support messages. This activity data helps us detect fraud, comply with anti-money-laundering rules, and improve our platform. We do not sell this data to advertisers or third parties.
How we use your data on fixbos
We use your personal data for three main purposes: account management, payment processing, and legal compliance. Your email and phone number allow us to send you account notifications, deposit confirmations, and withdrawal receipts. Your payment details are used only to process your requested transactions through our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). Your identity document is used to verify your age and identity before we approve your first withdrawal.
We also use your data to detect suspicious activity, prevent fraud, and comply with regulations. During peak seasons like Liga 1 playoffs or Idul Fitri holidays, our monitoring systems review account patterns to identify potential unauthorized access or money-laundering activity. We may restrict your account temporarily if we detect unusual behavior, and we will contact you to verify your identity.
Third-party processors and data sharing on fixbos
We share your payment details with our payment processors only to complete your deposit or withdrawal request. These processors (our banking partners and e-wallet providers) operate under their own privacy policies. We do not authorize them to use your data for any other purpose. We may also share anonymized data with analytics providers to understand how fixbos is used across Jakarta, Surabaya, Bandung, Medan, and Semarang.
We share account data with law enforcement or tax authorities only if required by court order or legal process. We do not voluntarily share your personal information with government agencies. If we receive a legal request, we will notify you unless legally prohibited from doing so.
Cross-border data transfers on fixbos
Our servers may be located outside your country. Your data is transferred to these locations for processing and storage. We apply the same encryption and security standards regardless of server location.
Cookies and tracking on fixbos
We use cookies to remember your login session, store your language preference, and track your activity on fixbos. Essential cookies allow the fixbos app to function; these cannot be disabled. Analytics cookies help us understand which games are most popular and which payment methods are used most frequently. You can disable analytics cookies in your browser settings without affecting core fixbos functionality.
We also use pixel tracking in email notifications to see if you have opened deposit confirmations or withdrawal receipts. This helps us improve our notification system. You can opt out of email tracking by disabling images in your email client.
Your rights regarding your data on fixbos
You have the right to access your personal data on fixbos by requesting an export through our support portal. We will provide your data in a readable format within 14 days. You can also request that we correct inaccurate information (such as a misspelled name or wrong phone number) by contacting support.
You have the right to request deletion of your data, subject to legal limits. We must retain your payment records for seven years to comply with anti-money-laundering rules, so we cannot delete transaction history. However, we can delete other personal information such as your identity document scan once your account is inactive for twelve months. To request data deletion, contact our support team through the fixbos app.
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Request data access
Email our support team with your request. We respond within 14 days.
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Correct inaccurate information
Go to your account settings and update your details, or contact support for records we hold offline.
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Request data deletion
Submit a deletion request through support. We confirm what we can delete based on legal requirements.
Our data security and retention policy on fixbos
We at fixbos encrypt all personal data using industry-standard TLS (Transport Layer Security) during transmission and AES-256 encryption at rest on our servers. Your password is hashed and salted, meaning we cannot view it even if our database is breached. Payment information is tokenized so we never store your actual card or bank account number on our systems.
We retain your data for the duration of your account plus the legally required retention period. For account information (email, phone, identity document), we retain it for three years after your account is closed. For transaction records, we retain them for seven years to comply with anti-money-laundering and tax regulations. Payment processors (your bank, DANA, e-wallet, mobile banking, local payment) retain their own records according to their policies.
Contact and complaints on fixbos
If you have questions about your data on fixbos, contact our support team through the in-app support portal. We respond to privacy inquiries within seven business days. If you believe we have violated your privacy rights, you can file a complaint with our Data Protection Officer at [email protected].
Your services on fixbos are available only where local law permits. Data protection laws may vary by jurisdiction. If you are in a region with specific data protection requirements (such as GDPR in Europe or local Indonesian regulations), we comply with those requirements. You are responsible for confirming that your use of fixbos complies with your jurisdiction's applicable law.